FAQs

  • Full payment is required at the time of booking to confirm and secure your reservation.

  • Yes, your total booking time must include any time you need for setting up, packing down, cleaning up, and loading or unloading items. All activities must happen within your confirmed time slot.

  • Using the studio beyond your scheduled time incurs an overtime charge of $200 per hour. However, extending your session is strictly subject to studio availability and is not guaranteed. If you think you might run over your booked time, you must contact us immediately to check if extending your booking is possible. Staying late without prior confirmation may disrupt the next booking and will still be subject to the overtime fee.

  • We ask that you treat the studio space, furniture, and props with care and respect.

  • To prevent damage to the floor, please lift furniture when moving it – do not drag it.

  • Yes, if you rearrange any furniture or props, please ensure everything is returned to its original position before the end of your booking.

  • A fee of $200 will be applied if the studio requires significant cleaning or if furniture and props are not returned to their proper locations.

  • As the renter, you are responsible for any damages (such as breaks, stains, or tears) to studio property, furniture, or props that occur during your session. You will be charged for the cost of repair or full replacement.

  • Yes, you may reschedule your booking one time, but you must provide us with at least 48 hours' notice before your original booking start time.

  • If you reschedule with the required 48+ hours' notice, you will receive a studio credit. This credit is valid for 30 days from your original booking date and must be used towards a new booking within that timeframe. Refunds are not issued for rescheduling.

  • Unfortunately, if you cancel or request to reschedule less than 48 hours before your booking start time, you will not be eligible for a refund, studio credit, or the option to reschedule. (Please note rescheduling requires at least 48 hours notice).